Returns & Exchanges

Return Policy & Exchange Policy

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All merchandise returned to Chow Down Movie Store must be in the original packaging with all original items accompanying the merchandise.

If the originally packaging is not available, pack your item securely using a replacement box and proper packaging to ensure the device is well protected.

The return address will vary based on product but will be included in the return label.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Purchases made during any promotional sale are final and cannot be refunded or returned unless there is a manufacturer defect.

Refund contact info

    US Warehouse: 135 Pleasant View Dr, Lancaster, NY 14086 . We do not have a showroom, all products must be ordered online and shipped.

    Email: [email protected] (Please allow 24h to process your email)

    Phone: 716-685-3555 . While e-mail is the best way to connect with us, you may call us during open hours at 716-685-3555

    Monday-Saturday 10:00am-7:00pm Sunday Noon-6:00pm